Customer Service Administrator II/III

Support sales success by handling administrative activities for assigned customers, including PO management and order status updates. Interpret customer PO requirements, enter them into ERP, and provide timely order acknowledgments. Prepare responses to RFQs, coordinating with internal teams to convey pricing and delivery information. Assist accounts receivable to address past-due issues and process warranty returns promptly. Maintain customer relationships through proactive communication via calls, emails, and portals, and resolve disputes with cross-functional teams. Support demand planning, forecast accuracy, export compliance (ITAR, Incoterms, FAR/DFAR), and continuous process improvement.