Program Manager, Service Training

Active offer New York, NY United States

Job overview

The Program Manager, Service Training leads strategic alignment between business needs and Field Training initiatives. Focuses on both technical service operations and delivering a superior customer experience through training. Collaborates with Field Trainers, applying adult learning theory and industry-leading training practices. Uses data analytics to measure impact, identify gaps, and drive continuous program improvement. Owns cross-functional program management, coordinating timelines, resources, and outcomes across service teams. Develops scalable, performance-focused training programs that empower technicians and enhance field operations.

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