Customer Service Admin

Serve as the first point of contact for customers via phone, email, and chat, addressing inquiries and basic issues. Provide initial troubleshooting for connectivity and telecom-related concerns using diagnostic tools. Assist with account questions, billing details, and service information while documenting all interactions in the CRM. Escalate complex issues to Tier 2 or Tier 3 support while keeping customers informed. Maintain a professional, empathetic approach and schedule on-site or remote service appointments when needed. Adapt to a fast-paced environment, manage multiple tasks, and support team goals while adhering to policies and service standards.