Global E-commerce CX and AI Solutions Specialist

Collaborate with global e-commerce teams to analyze and enhance the online shopping experience using AI-powered insights. Measure key CX metrics including CSAT, sentiment, behavioral analytics, conversion impact, pain points, delighters, and NPS. Support customer interactions across digital, chat, phone, and SMS channels, leveraging AI tools to resolve inquiries efficiently. Drive customer loyalty and personalization by translating feedback and analytics into targeted strategies. Ensure customers feel valued and understood based on behavior, preferences, and shopping habits. Partner with cross-functional teams worldwide to foster seamless CX and data-driven decision-making.