Remote Customer Service Specialist

Serve as the voice of the company, delivering professional, friendly assistance via phone, email, and chat. Manage inquiries about orders, shipping, product details, and troubleshooting; resolve issues by coordinating with fulfillment, sales, and service teams. Keep accurate records of customer interactions using CRM and track interactions for follow-up to ensure satisfaction. Maintain up-to-date knowledge of product lines and service policies to provide proactive support. Prioritize multiple inquiries with excellent organization and a positive attitude to help customers quickly. Collaborate across teams to improve processes and ensure a seamless customer journey from order to installation.