Call Center Customer Service Representative

Respond to a high volume of customer inquiries via phone, email, and chat in a timely, professional manner. Resolve complaints and provide accurate information about products and services to ensure customer satisfaction. Maintain accurate customer records and document interactions, payments, and account activity. Escalate complex issues to appropriate departments and follow up to ensure complete resolution. Adhere to PCI compliance when collecting and processing payments and perform end-of-day reconciliation and reporting. Stay knowledgeable about products, industry trends, and policies while maintaining a patient, empathetic, and customer-centric demeanor.