Healthcare Customer Service Representative

Provide frontline support to members, providers, and pharmacies with questions on prior authorizations, benefits, and confidential information. Deliver high-quality customer service with attention to detail and accurate data entry across multiple systems. Handle 50–100 calls per day depending on case complexity, ensuring clear communication and proper documentation. Regularly utilize multiple programs to track information and maintain precise records and timely updates. Must have at least 2 years of recent call center experience. Schedule requires availability to work a shift between 5:00 AM and 10:00 PM, Mon-Sun, assigned an 8-hour shift with two days off.