Customer Service Representative | Technical Support

Provide inbound customer support for video and cable services via a high-volume onsite call center, diagnosing and resolving technical issues. Assist customers with billing questions, account updates, and subscriber challenges while delivering timely, accurate solutions. Participate in 13 weeks of extensive training (Tuesday–Saturday, 10:00 a.m.–7:00 p.m.) before transitioning to post-training shifts. Post-training schedule runs 1:00 p.m.–10:00 p.m. with two weekdays off; flexibility to work nights, weekends, and holidays. Bring tech-savvy problem-solving, strong communication, multitasking, and a professional, resilient service mindset. Requirements include a high school diploma or equivalent and ability to work legally in the U.S. without immigration sponsorship.