Patient Customer Advisor

Handle inbound and outbound calls from patients, guarantors, and third parties to review account information and resolve inquiries according to department policies. Research and update patient account data across multiple systems, including insurance information and demographics, and request rebills as needed. Work with patients to secure payment on outstanding balances using secured payment methods while maintaining privacy and compliance. Escalate complaints to the appropriate teams and create a positive patient experience through active listening, courtesy, and a professional demeanor. Meet and maintain departmental performance metrics for production and quality while staying current on workflow, systems, and tools. Requires at least one year of customer service experience; healthcare or call center experience preferred; remote role requires high-speed internet with 25 Mbps down and 15 Mbps up.