Customer Service Representative - START ASAP

Develop and maintain working knowledge of front-end processes to ensure accurate service delivery. Handle inbound and outbound calls, process orders, and route inquiries to the appropriate resource. Review and verify documentation for accuracy, including insurance eligibility and coverage details. Navigate multiple EMR systems to obtain and enter pertinent information. Educate patients on financial responsibility and pursue missing documentation to facilitate referrals. Meet quality assurance targets and contribute to improvements by sharing trends with the team.