Front Desk Associate

Welcome and greet members in a confident, professional, and friendly manner with warm hellos and goodbyes. Anticipate members' needs, respond promptly, and acknowledge all guests. Provide gracious and efficient telephone service with accurate information. Use strong communication and problem-solving skills to resolve concerns and ensure a positive experience. Maintain club cleanliness for up to 50% of the shift while delivering fast, accurate service in a high-volume setting. Handle payments and receipts, promote programs and promotions, and answer questions about policies clearly.